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Privacy Policy

Last Updated: November 2025

At L’Atelier & Co., we value your trust and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your data when you use our website, book appointments, or purchase services online.

By accessing our website or using our services, you consent to the practices described in this policy.

1. Information We Collect

We collect personal information that you voluntarily provide when you:

Book an appointment or purchase a service

Create an account or register for promotions

Contact us through our website or social media channels

This may include:

Full name

Contact information (email, mobile number, address)

Payment details (handled securely via third-party processors)

Service preferences or booking history

We may also collect non-personal information such as browser type, device information, and website usage data to improve our user experience.

2. How We Use Your Information

We use your information to:

Process your bookings and confirm appointments

Facilitate secure payments and transactions

Communicate updates, reminders, or promotional offers (if you opted in)

Maintain accurate client records and enhance our services

Comply with legal and regulatory requirements

We will never sell, rent, or trade your personal data to third parties for marketing purposes.

3. Data Protection & Security

We implement appropriate technical, organizational, and physical safeguards to protect your data from unauthorized access, disclosure, alteration, or destruction.

All payment transactions are processed through secure, encrypted gateways (e.g., PayMongo, Xendit, GCash) and we do not store any sensitive card information on our servers.

4. Data Retention

Your information is stored only as long as necessary to fulfill the purposes outlined in this policy or as required by law.
Inactive client records are retained for a maximum of five (5) years unless you request deletion earlier.

5. Cookies and Tracking Technologies

Our website uses cookies to enhance your browsing experience. Cookies help us remember your preferences, analyze site traffic, and improve our content.
You may choose to disable cookies through your browser settings, but some features of the website may not function properly as a result.

6. Third-Party Services

We may use trusted third-party providers (such as booking platforms, payment gateways, or analytics tools) to support our operations.
These providers have their own privacy policies and are contractually obligated to process data securely and only for authorized purposes.

7. Your Rights Under the Data Privacy Act

Under the Data Privacy Act of 2012 (Republic Act 10173), you have the right to:

Access and request a copy of your personal data

Request correction of any inaccurate or outdated information

Withdraw consent or request deletion of your data

Lodge a complaint with the National Privacy Commission (NPC) if you believe your rights have been violated

To exercise any of these rights, please contact us using the details below.

8. Updates to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for compliance purposes.
Updates will be posted on this page, and continued use of our website after such updates constitutes your acceptance of the revised policy.

Terms and Conditions

Last Updated: November 2025

Welcome to L’Atelier & Co., operated by LuxeBeauté International Academy Inc. (“we,” “us,” or “our”).
By accessing our website or booking any of our services online, you agree to comply with and be bound by the following Terms and Conditions. Please read them carefully before proceeding with any booking or purchase.

1. General Information

L’Atelier & Co. provides professional beauty, spa, and aesthetic services. All online bookings, purchases, and transactions made through our website are subject to these Terms and Conditions.

2. Booking Appointments

Clients may book appointments directly through our website’s booking system.

A confirmation message or email will be sent once the appointment is successfully scheduled.

Bookings are subject to availability and may be adjusted or rescheduled with prior notice.

A deposit may be required to secure your booking. Deposits are non-refundable but may be credited toward rescheduled appointments.

3. Rescheduling & Cancellations

Clients may reschedule their appointment at least 24 hours before the scheduled time.

Cancellations made less than 24 hours before the appointment or no-shows will result in forfeiture of any deposit paid.

L’Atelier & Co. reserves the right to reschedule appointments due to unforeseen circumstances such as staff illness, emergencies, or equipment maintenance. Clients will be notified immediately in such cases.

4. Service Payments

Payments can be made online during checkout or in person at the studio.

We accept GCash, debit/credit cards, and other approved payment methods displayed on our website.

All prices are listed in Philippine Pesos (₱) and are subject to change without prior notice.

Promotional offers and discounts cannot be combined unless explicitly stated.

5. Refunds & Exchanges

All purchased services and deposits are non-refundable once payment has been confirmed.

In cases where a service could not be rendered due to circumstances beyond our control, clients may request credit toward future services within 60 days.

Packages, vouchers, and promotional offers are non-transferable and have no cash value.

6. Late Arrivals & No-Shows

Please arrive 10–15 minutes before your appointment time.

Late arrivals exceeding 15 minutes may result in shortened service time or cancellation, depending on the schedule for the day.

Missed appointments without notice are considered no-shows, and deposits will be forfeited.

7. Health & Safety

Clients must disclose any medical conditions, allergies, or skin sensitivities prior to treatment.

L’Atelier & Co. reserves the right to refuse service if it may compromise the client’s health or safety.

All equipment and tools used are sanitized and sterilized following strict hygiene and safety protocols.

8. Gift Vouchers & Packages

Gift vouchers and prepaid packages are valid for six (6) months from the date of purchase, unless otherwise stated.

They must be presented upon redemption and cannot be replaced if lost or stolen.

9. Intellectual Property

All content on this website — including text, images, graphics, and logos — is owned by L’Atelier & Co. and protected under applicable copyright and trademark laws.
Reproduction, distribution, or modification without written consent is strictly prohibited.

10. Limitation of Liability

L’Atelier & Co. will not be held liable for any indirect, incidental, or consequential damages arising from the use of our website, booking platform, or services rendered, except as required by law.

11. Changes to Terms

We reserve the right to modify or update these Terms and Conditions at any time. Updates will be reflected on this page, and continued use of the website implies acceptance of the revised terms.